Refund Policy

Last updated: 08/02/2026 

Thank you for choosing Detail X. We take pride in providing high-quality mobile car detailing services. Please review our refund policy below.

Customer satisfaction is important to us. If you are not satisfied with the service provided, please notify us within 24 hours of the completed service. We will assess the concern and may offer a Full refund or complimentary re-service, depending on the situation. You can call us or fill out the the form on the complaints page.  

Refunds will not be issued for:
 

• Dissatisfaction due to pre-existing vehicle conditions (e.g., heavy staining, scratches, oxidation, pet hair, excessive dirt) that were disclosed or reasonably expected
   
• Weather-related outcomes beyond our control (e.g., rain after service)
   
• Failure to maintain the vehicle after service
   

• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee
   
• No-shows or vehicles unavailable at the scheduled time may result in no refund of deposits.
   

Deposits are non-refundable but may be transferred to a future appointment if proper notice is given.

In the unlikely event that damage is caused directly by our service, it must be reported before we leave the service location. Claims reported after departure may not be honoured.

Approved refunds will be issued to the original payment method within [X business days]. Processing times may vary depending on your bank or payment provider.

For refund requests or concerns, please contact us:

• Email: hello@detailxauto.co.uk
   
• Business Name: DetailX LTD